Refund policy
Refund Policy for Pro Safety Signs
Last updated: December 10, 2024
Building trust through clear policies
Welcome to Pro Safety Signs.
Your satisfaction is important to us, and we strive to ensure your experience is seamless and efficient. This Refund Policy outlines the terms for changes, cancellations, and refunds, helping us maintain transparency and deliver exceptional service.
By placing an order with us, you acknowledge and accept the conditions outlined below.
1. Change of Mind & Incorrect Orders
Change of Mind
We encourage you to carefully review your order before finalizing it. If you wish to make changes or cancel your order prior to production, please notify us immediately via email at info@prosafetysigns.com.au.
Once production has commenced, we cannot accommodate changes, cancellations, or refunds.
Incorrect Orders
If we have provided an incorrect order, notify us within 7 days of receipt, including clear details and photos (if applicable). We will resolve the issue by either:
- Replacing the order at no cost to you, or
- Issuing a full refund.
Claims made after 7 days may not qualify for resolution.
2. Payment Terms, Cancellations & Postponements
Payment Terms
- Full payment is required before production begins. Orders with delayed payment may experience delays.
- Payment for custom items is non-refundable once design and production work has started.
Cancellations
If you need to cancel an order, email us at info@prosafetysigns.com.au. Cancellations are subject to the following:
- For cancellations prior to production, you may be eligible for a partial refund minus any work already completed.
- Once production begins, cancellations are not eligible for refunds.
Postponements
If you need to postpone an order, notify us at info@prosafetysigns.com.au. We will hold your order for 6 months from the postponement date. Orders postponed beyond this timeframe may require updated pricing if costs have changed.
3. Postage & Shipping
A. Tracking & Delivery Times
We ship all orders using trusted carriers, with tracking provided upon dispatch. Delivery timeframes depend on your selected shipping method. Once the order has been shipped, responsibility for delays or loss transfers to the shipping company.
B. Damaged Orders
If your order arrives damaged, notify us within 7 days of receipt with photos of the damage. We will assess the situation and coordinate with the shipping company to resolve the issue. Pro Safety Signs will replace or refund damaged orders only if the fault lies with us.
C. Third-Party Deliveries
If you arrange for a third-party courier or delivery service, they assume full responsibility for your order once collected. Pro Safety Signs is not liable for damages or delays caused by third-party services.
4. Custom Orders & Reprints
A. Custom Orders
Custom signs are produced based on the specifications you approve before production. Please review all details carefully, as custom items are non-refundable once production begins.
B. Reprints
If additional signs or changes are required after your order is completed, these will be treated as a new order or reprint. Standard production and shipping times apply. For urgent reprints, a Rush Service is available at an additional 35% surcharge, with production typically completed within 2-3 business days.
5. Minimum Quantities
Quotes are based on minimum order amounts. If you request quantities below the quoted amount, additional setup fees may apply.
6. Warranty Disclaimer
Pro Safety Signs ensures all products meet quality standards and the specifications provided during the order process. However, due to the nature of custom printing and manufacturing, minor variations may occur and do not qualify for refunds or reprints.
Thank you for trusting Pro Safety Signs with your safety signage needs. If you have questions or require assistance, feel free to contact us at info@prosafetysigns.com.au.